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Billing + plans

OraTek bills per active seat, monthly. Payments handled by Stripe.

Tiers

• Free — solo / pilot use. Up to 2 seats, 100 contacts, no AI assistant.
• Pro — $49 / seat / month. Up to 25 seats, 25,000 contacts, AI assistant on, 50,000 outbound emails / month.
• Enterprise — custom pricing. Unlimited seats + contacts + email. SSO, advanced compliance, white-label options, dedicated success contact, BAA available.

Manage your subscription

1. Account → Billing.
2. Click Open billing portal. We hand you off to Stripe's Customer Portal.
3. From there: update card, change plan, add/remove seats, download invoices, cancel.

Adding a seat

Two paths:

• Self-serve — invite a new teammate via Team. Your seat count updates automatically; Stripe pro-rates the partial month.
• Bulk — manage seat count directly in the billing portal if you want to buy ahead of inviting.

Failed payments

If your card fails, you'll get retry emails on day 1, 3, and 7. The org enters past-due state — reps can still read but can't write. After 14 days the org is suspended (read-only freeze). Update the card in the billing portal to resume immediately.

Cancellation

Cancel from the billing portal. Your org keeps full access through the end of the current billing period. After that it converts to Free tier (limits kick in but no data is deleted). To fully remove your data, use Settings → Data rights → Delete organization.